At VivaGlow.in, we are committed to ensuring your satisfaction with our beauty cream products. If for any reason you are not completely satisfied with your purchase, please review our Return Policy below to understand how to return or exchange your items.

1. Eligibility for Returns

Timeframe: You may return products within 30 days of the delivery date.

Condition: Products must be unused, unopened, and in their original packaging. We do not accept returns on products that have been used, opened, or tampered with.

2. Return Process

To initiate a return, please follow these steps:

Contact Us: Email our customer service team at returns@vivaglow.in with your order number, the product(s) you wish to return, and the reason for the return.

Receive Return Authorization: Our team will review your request and, if approved, provide you with a Return Authorization Number (RAN) and detailed return instructions.

Package Your Return: Carefully pack the product(s) in their original packaging, including all accessories and documentation, and clearly write the RAN on the outside of the package.

Ship Your Return: Send the package to the address provided in the return instructions. We recommend using a trackable shipping method to ensure the safe arrival of your return.

3. Return Shipping Costs

Customer Responsibility: Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).

Shipping Charges: Original shipping charges are non-refundable.

4. Refunds and Processing Time

Inspection: Once we receive your returned product, we will inspect it to ensure it meets our return eligibility criteria.

Refund: If the return is approved, we will process your refund to the original method of payment within 7-10 business days. You will receive an email notification once your refund has been issued.

Non-Refundable Items: Any items that do not meet our return eligibility criteria will not be refunded and will be returned to the customer at their expense.

5. Exchanges

If you would like to exchange a product for a different item, please follow the return process outlined above and place a new order for the desired product.

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer service team within 7 days of receipt at returns@vivaglow.in. We will work with you to resolve the issue promptly by offering a replacement or refund.

7. Non-Returnable Items

Certain items are non-returnable, including:

Gift cards

Products marked as final sale

Promotional items

8. Contact Us

If you have any questions or need assistance with your return, please contact our customer service team:

Email: returns@vivaglow.in

Phone: 9911332558

Address: Add.R-22/lane-1,

                Joga Bai extension

                New Friends Colony South Delhi 110025

Thank you for shopping with VivaGlow.in. We value your business and are here to ensure your satisfaction with our products.